Frequently Asked Questions

DINING IN

Why is Puffy Pandan only available after 7.30PM?


This is due to its cooking method. With the soufflé pancake being infused with Pandan, the mixing process is different from the other pancakes and will take 20 minutes for a new batch to be made. To minimise wastage and longer than usual waiting times, we have opted to make it available during peak hours so Pandan can be constantly mixed and made fresh-to-order.




Why are pancakes dine-in only?


To ensure a quality dining experience, the renowned fluffiness of souffle pancakes generally lasts for 15 minutes before deflating. Therefore, to prevent your pancakes getting cold, messy and flat, we have decided to make them exclusively dine-in.




What are your dining policies?


We do not allow outside food or drinks to be consumed in our store. Due to limited seating, there is a 60-minute dining time limit as well as a minimum order of 1 pancake per 2 people at any time.




Do you accept bookings?


Groups with 7 or less are currently walk-ins only. It is highly recommended for groups between 8 – 20 to book so we can prepare the tables in advance. You may call us at 08 9227 0932 and chat to our lovely staff to place a booking or message us on Facebook or Instagram.




What products do you provide?


We offer soufflé pancakes, Tiramisu, specialty lattes, lemonades, smoothies, coffee, tea and cool merch! Every item besides our soufflé pancakes are available for takeaway!




What type of payments do you accept?


We accept cash, Gift Cards, most credit cards including VISA, Mastercard, AMEX, with no surcharge, as well as RoyalPay, Alipay, WeChat Pay with a 1% surcharge.




Where is your restaurant located?


We are located opposite of The Moon Café and behind Presotea on 39 Washing Lane, Northbridge. It is a 15-minute walk from Perth train station and a 1-minute walk from the William Street bus stand on Bus Route 60. For parking, we recommend Money St, Lindsay St or William St.





DIETARY

What dietary restrictions do you have?


Gluten free - All our soufflé pancakes can be made gluten-free on request with the exception of Puffy Pandan. Please keep in mind that there may be cross contamination from shared cooking equipment which may not be suitable for those with coeliac disease.

Nut-free - All our items, including our Tiramisu, are nut-free, with the exception of Baconana having toasted walnuts. However, there is a chance for cross-contamination during the cooking process.




Which products are Halal-friendly/no alcohol?


Most of our products are safe for Muslims, but please be aware that:

  • Our Mörk Hot or Iced Chocolate contains traces of alcohol which can be substituted for an alcohol-free version.
  • Our Baconana contains bacon. Let us know if you would like extra bananas and toppings for free in replacement for bacon.
  • Our Chocolate Cloud has Bailey’s Chocolate within the ganache. You can opt for alternative sauce/toppings, however we highly recommend pairing chocolate with strawberry coulis.
  • There is strong liqueur content in our Tiramisu range, with the exception of Matchamisu & Cheeky Lychee.




Is it safe for pregnant women?


While we ensure that our pancakes are fully cooked through, we cannot guarantee that it will be 100%, please inform our lovely staff when placing your order so we can better assist with a thermostat check.




Can dogs have pancakes?


Dogs can absolutely have pancakes! They are safe as an occasional treat; however all dogs have different dietary restrictions to adhere to. Please refer to this post for all the Terms & Conditions befur bringing your dogs in!





MISC.

What makes Kumo different from Kumo Kumo?


The primary difference in our new folded style soufflé pancakes lies in the difference in cooking methods, suited for restaurant style, with a redefined taste along with the addition of culture whey butter.




Do you guys sell gift cards?


Yes we do! Physical gift cards are available for purchase. We provide Square Electronic Gift Cards which are purchasable through our Instagram page. Click here for Kumo eGift Cards.




Does your store have a dress code?


Not at all so come dressed however you like, we welcome everyone from casual to fancy.




Where can I get my hands on your Merch?


We currently have 4 cute Sticker sets available for $5 each in-store! We also have Physical Gift Cards, limited edition Pancake Plushies for $25 each and are currently working on releasing Tote bags and T-shirts.